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NHS 111

Call 111 for medical help when you have an urgent need but it is not an emergency

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NHS 111 was launched on 5 March 2013 to make it easier for patients to get medical help and advice fast when they have an urgent need which is not an emergency. NHS 111 is a quick and easy way to get the right help, whatever the time. Calls are free from landlines and mobile phones.

NHS 111 is available 24 hours a day, 7 days a week and 365 days a year (366 days in each leap year) to respond to your health and social care needs when:

  • it is not a life-threatening situation and therefore is less urgent than a 999 call
  • you do not have a GP to call or a GP is not available
  • you feel that you cannot wait and are unsure of which service you require
  • you need health information or reassurance about what to do next

NHS 111 calls are answered by highly-trained call handlers, supported by experienced clinicians, who will assess your needs and determine the most appropriate course of action to help you.


You should use the NHS 111 service if you need urgent medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help urgently but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next.

For less urgent health needs, contact your GP or visit your local pharmacy in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

Contacting NHS 111 if you have a speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact the NHS 111 service using the RNID's text relay services.

If you suffer from a chronic health condition you might find it helpful to prepare a text template and store it in your phone to use when you need it.

Information on NHS 111 in different languages

Information on NHS 111 is also available in non-English languages.