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Help us to find you more quickly

After calling 999, there are a number of things that you can do to help us find you quickly:

  • Stay with the patient until the ambulance crew arrives and call back if their condition or location changes. 
  • Get someone to alert the ambulance crew by opening doors and pointing them in the right direction. If possible turn on car hazard lights outside the location or driveway. 
  • If it is dark, turn all your house lights on and pull back the curtains. 
  • If the location is not obvious, try to place a torch or a light at the end of the drive. 

There are also things that you can do today to help ambulance crews in your area should you ever need to call:

  • Check that your house number or house name is clearly visible from the roadside - this is the cause of many delays. 
  • If you live on an estate, check there is a clear sign to direct emergency services and that all lifts are working.