Survey Rates Yorkshire Ambulance Service Highly for its Response to Non-Urgent Calls
13 May 2009
The region’s ambulance service has been given a strong endorsement from the Care Quality Commission (CQC) for the way it handles patients who call 999 with non-urgent medical problems.
The national survey, the first targeted specifically at people whose conditions were assessed by ambulance call handlers as non-urgent or non-life threatening, reveals that the majority of patients calling Yorkshire Ambulance Service with non-urgent medical problems had a positive experience of the way they were looked after.
Keeley Townend, Information, Communication Technology Director at the Trust said she was delighted with the outcome of the survey. She commented: “The results reflect the hard work that has gone into shaping our service so that patients with non-life threatening conditions receive appropriate and timely care.
“The survey shows that that 98% of patients were satisfied, with the majority of patients having a high regard for the responsiveness of staff in our 999 communications centres and the clinical care provided by frontline ambulance staff.
“We have developed a way of providing support for patients with no- life threatening conditions to ensure they get the right care at the right time.
“This is carried out by our growing team of clinical advisors who are registered paramedics and nurses working within our 999 communications centres. These staff are trained to consider the health needs of patients and can provide medication advice, health information and arrange care packages for patients, liaising with other agencies and healthcare providers as necessary.
“We are committed to further improving the quality of care we provide, but this survey has underlined the confidence patients and the public have in the ambulance service.”
To see the full ‘Category C Ambulance Service User Survey 2008, please visit the CQC website.
Produced By: Corporate Communications Department