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YAS Launches Patient Survey

17 May 2011

A survey measuring the quality of the 999 service from a patient’s perspective has been launched by Yorkshire Ambulance Service NHS Trust.

The Patient Experience Survey encourages people who have dialled 999 for an ambulance in the last year to comment on the treatment and care they received so the Trust can use the information to further develop this vital service.

The online survey has been designed to provide a detailed and factual account of the patient’s experience to highlight where problems occur and where improvements can be made.

Chief Executive David Whiting (pictured left) said: “We aim to provide a responsive, high quality ambulance service to the people of Yorkshire and patient care is our utmost priority.  

“We are proud of the progress we have made to improve services for patients in a number of important areas including response times and clinical care and understanding the patient experience is considered a valuable way of making further improvements.

“Not only will it help us learn more about how our service is perceived by those who have used it first-hand, but it will helps us to identify areas where our services could be made better in the future for those who matter the most – our patients.”  

To take the Patient Experience Survey, click on the following link: Patient Experience Survey or email patientservices@yas.nhs.uk  

Patients who do not have online access can request a paper copy of the survey be posted to them by calling 0300 330 0652.

All responses and information will remain confidential and details will not be shared with any third parties.

The Patient Experience Survey compliments the Trust’s Patient Services Department who handle comments, compliments, concerns and complaints from members of the public who have used the services of Yorkshire Ambulance Service NHS Trust.   

Produced By: Corporate Communications Department