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Update - Ambulance service urges public to only call 999 in a life-threatening emergency

14 December 2012

Due to the unprecedented number of 999 calls received this morning, Yorkshire Ambulance Service NHS Trust continues to urge people across the region to only call 999 for an ambulance in a medical emergency when it is obvious that someone has a life-threatening illness or injury.

Dr Alison Walker, Executive Medical Director at the Trust, said: “The service has received hundreds of 999 calls for weather-related incidents and we are treating a lot of patients involved in road traffic collisions and injured in slips, trips and falls. These calls are in addition to other medical emergencies such as heart attacks and strokes. Whilst many people have taken heed of our earlier plea, we would ask that the public to continue to only call 999 when it is obvious that someone has a life-threatening illness or injury.

“We would like to thank members of the public for their support during this challenging period and recognise the efforts of our staff who are working extremely hard to provide services for our patients.

“We ask that for advice and treatment for non-emergencies, people consider options such as a visit to a local pharmacist or GP surgery, a call to NHS Direct or visit a walk-in centre.”

The Trust has activated its Major Incident Plan to allow special arrangements to be put in place to cope with surges in demand, such as utilising its non-essential Patient Transport Service to assist the 999 emergency ambulance service.


Produced By: Corporate Communications Department