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YAS Partnership Event - 27 June 2013

09 July 2013

Representatives of Yorkshire’s new Local Healthwatch organisations and other groups representing patients and the public attended a day-long event on Thursday 27 June 2013. 

The event was led by Non-Executive Director Pat Drake, deputising for Chairman Della Cannings QPM, and Chief Executive David Whiting.  Also present were other Trust Board members and senior operational staff representing A&E, Patient Transport Service and NHS 111.

YAS Partnership Event

Delegates first heard presentations about the services YAS provides and our plans for the future.  They then participated in a question and answer session hosted by Executive Director of Standards and Compliance, Steve Page.  Many excellent questions were raised focusing on the needs of our service-users.  Topics discussed included the way we work with other agencies to support patients at end-of-life and those with mental health conditions.  Helpful feedback was also given about making urgent and emergency telephone services accessible to deaf people and accommodating mobility equipment on ambulances.

In the afternoon, delegates worked with senior YAS managers in small round-table workshops.  The aim of these sessions was to consider shared challenges and understand the opportunities for joint working in the future.  Some of the actions agreed were:

  • for Local Healthwatch representatives to be invited to visit the NHS 111 call centre to gain a greater insight into how the service works
  • for YAS to publish its patient survey results and complaints data in a dedicated section on its website alongside examples of ‘you said – we did’
  • for YAS to provide Local Healthwatch organisations with a library of publications to be used as part of their information and signposting services
  • for Local Healthwatch and other patient/public organisations to give feedback to YAS about ‘what patient safety means to you’.

The feedback from delegates provided in their evaluation forms rated the event highly.  One delegate said ‘a wide variety of subjects were covered and it was pleasing to see the commitment by YAS to provide all the staff to answer questions’.  Others said ‘interesting information was shared and gave me a better understanding of the service’; and ‘it was good to see the enthusiasm of the staff and the willingness to work together’.

Pat Drake closed the event, reaffirming YAS’s commitment to building on the actions agreed and contacts made during the day.  “Getting everyone together for a day has been a great start” says Pat, “but it’s now about building on these partnerships and following up on the opportunities that we’ve identified to work together.”

Produced By: Corporate Communications Department