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Trust Board Meeting Highlights Alcohol Referral Pathway and Welcomes Care Quality Commission’s Praise

25 July 2014

At the region’s ambulance service Trust Board Meeting Held in Public in Hull on Tuesday 22 July 2014, members of the Trust Board and attendees heard about some of the organisation’s latest successes, challenges and key developments.

Prior to the formal meeting, Paramedic Practitioner Tom Heywood outlined how the Trust is the first ambulance service in the country to have implemented a referral pathway to help clinicians identify alcohol misuse and offer referral for these patients to specialist services.

The meeting also celebrated the results of a recent Care Quality Commission survey of people’s views of the 999 ‘Hear and Treat’ service. The report found Yorkshire Ambulance Service to be the top performing ambulance trust in the country in the provision of a service where trained call handlers give medical advice over the phone to prevent ambulances being sent out when they are not needed. 

The Board went on to receive the two-year Operating Plan 2014-16 which supports the Trust’s long-term aims and objectives. The plan is available on the Trust’s website: http://www.yas.nhs.uk/Publications/docs/YAS_TwoYear_Operatin.pdf

Further success was highlighted when Ian Walton, Associate Director of Resilience, who led the ambulance service’s planning for the recent Tour De France, gave an overview of the scale of planning, involvement and achievements following the event earlier this month. 

He explained that 584 patients in the crowd and located along the race route were treated by YAS and the Tour de France medical team with just 43 of them needing to be taken to hospital for further care. Also, due to robust planning, the Trust’s day-to-day 999, NHS 111 and non-emergency Patient Transport Services operated business as usual despite the challenges posed by the large-scale event.   

Ian and his team, as well as the many staff and volunteers who made it happen, were formally congratulated by Chairman Della Cannings QPM on behalf of the Trust Board for the remarkable success in keeping everyone safe during the world-famous event. 

The meeting also highlighted the Trust’s A&E service performance which has had a challenging start to the 2014-15 year due to significant increases in demand to respond to the most seriously ill and injured patients - an increase which is also being seen across the country.

The Board provided reassurance to the public that reaching patients as quickly as possible and providing high quality clinical care remains a priority and explained that the Trust is working hard to address the challenges it is currently facing and make improvements for the benefit of patients.

Commenting, Chairman Della Cannings QPM, said: “Our focus remains on better management of the high demand and configuration of our operational cover and, as part of an on-going programme, we are increasing our A&E workforce which will see additional frontline staff joining the Trust over the next three months.

“The public can also play their part and the Trust continues to urge people to use our 999 service responsibly and ask that they consider alternative healthcare services, such as their GP, a pharmacist or the NHS 111 urgent care service for less urgent illnesses and injuries.”

The Chairman thanked the members of the public and representatives from organisations for attending the meeting. Also in attendance were members of the YAS Forum who were appointed earlier this year to help the Trust better represent patients and the public. Anyone wanting to become a member of the Yorkshire Ambulance Service Foundation Trust can apply via the Trust’s website: http://www.yas.nhs.uk/foundationtrust/c_Why_become_A_Member.html

 

Produced By: Corporate Communications Department