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Yorkshire Ambulance Service Welcomes Results of Care Quality Commission Survey on ‘Hear and Treat’ System

08 July 2014

Following the publication of the Care Quality Commission’s first survey of ‘Hear and Treat’ services provided via ‘999’, Steve Page, Executive Director of Standards and Compliance at Yorkshire Ambulance Service NHS Trust, commented:

“We welcome the results of the Care Quality Commission’s survey of the NHS ambulance service’s ‘Hear and Treat’ system where we are able to treat some of our 999 patients more appropriately over the telephone with a clinician speaking directly to them and providing advice or signposting them to a service which can help with their specific needs.

“The vast majority of the public are extremely positive about their experiences of the service provided by Yorkshire Ambulance Service and it is reassuring for us that they have real confidence in the advice they are being given by our highly-trained staff and are being treated with respect and dignity. We are keen to develop our services further and will continue to use patient feedback to identify the issues that matter most to them and where we can make improvements.

“Ambulance services continue to deal with a rising volume of 999 calls and we need to ensure our resources are available for those who are most seriously ill or injured with potentially life-threatening conditions. The ‘Hear and Treat’ service means that we are still able to provide effective high quality care to patients in a more appropriate way.”

Produced By: Corporate Communications Department