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Ambulance service tweets live from its Emergency Operations Centre

27 August 2015

Have you ever wondered what goes on in an ambulance emergency operations centre? Yorkshire Ambulance Service NHS Trust (YAS) is giving people the chance to go behind the scenes by holding a 24-hour ‘tweetathon’ from 9am on Friday 28 August 2015.

It will follow emergency call handlers as they answer 999 calls and give advice and reassurance to some of the 2,000 or more people calling for help every day during the lead-up to a busy bank holiday weekend.

Dr David Macklin, Executive Director of Operations at Yorkshire Ambulance Service, said: “Our staff can deal with anything from coordinating help to road traffic collisions, giving instructions on how to resuscitate someone who has stopped breathing and helping to deliver a baby.

“Tweeting about some of the calls we receive will give everyone an insight of the huge variety of work we deal with and provide a better understanding of what happens when you call 999.”

The Trust is keen to stress that not everyone who dials 999 will be sent an ambulance. Callers with less serious illnesses or injuries may be referred to NHS 111, given clinical advice over the phone or be signposted to a more appropriate service.

Dr David Macklin added: “Anyone with a life-threatening illness or injury will be sent an emergency ambulance response, but not all the 999 calls we receive are an emergency. We hope people will see how busy we are and consider using other healthcare providers in the community for less serious illnesses or injuries.”

A selection of calls will be captured through the Service’s Twitter page, www.twitter.com/YorksAmbulance, under the hashtag #YAS24. The ‘tweetathon’ will start at 9am on Friday 28 August and finish at 9am on Saturday 29 August.

Produced By: Corporate Communications Department