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Ambulance service tweets live from its Emergency Operations Centre

16 December 2015

Have you ever wondered what goes on in an ambulance emergency operations centre? After the success of their 24-hour ‘tweetathon’ in August, Yorkshire Ambulance Service NHS Trust (YAS) is giving people the chance to go behind the scenes for a second time by holding another from 9am on Friday 18 December 2015.

Winter is always a time of high demand for the service and this, coupled with the ‘Mad Friday’ celebrations, means that it is set to be a busy 24 hours. The ‘tweetathon’ will follow emergency call handlers as they answer 999 calls and give advice and reassurance to over 2,000 people who call for help every day.

Dr David Macklin, Executive Director of Operations at Yorkshire Ambulance Service, said: “Opening up our Emergency Operations Centre through Twitter is a great way of giving everyone an insight into what happens when you call 999. Our staff deal with a huge variety of calls, as we showed in our last tweetathon where in the space of 24 hours we tweeted about everything from assisting the delivery of a baby over the phone to sending support to road traffic collisions.”

The ‘tweetathon’ is also a chance to highlight how the service should be used appropriately and the Trust is keen to stress that not everyone who dials 999 will be sent an ambulance. Callers with less serious illnesses or injuries may be referred to NHS 111, given clinical advice over the phone or be signposted to a more appropriate service.

Dr David Macklin added: “We will always respond to people with serious or life-threatening illnesses or injuries that need time-critical medical assistance. However, not all the 999 calls we receive are an emergency. We hope people will see how busy we are and consider using other healthcare providers in the community for less serious illnesses or injuries.”

A selection of calls will be captured through the Service’s Twitter page, www.twitter.com/YorksAmbulance, under the hashtag #YAS247. The ‘tweetathon’ will start at 9am on Friday 18 December and finish at 9am on Saturday 19 December 2015.

Produced By: Corporate Communications Department