We use cookies to track user visits on this website but all data collected is anonymous and is used only for the purpose of improving the site. By browsing our site you agree to our use of cookies. You will only see this message once.

Find out more
Yorkshire Ambulance Service NHS Trust Header Banner

Learning From Incidents in 2014-15

Yorkshire Ambulance Service uses incidents reported by staff, patients and partners to try and improve the quality of our services ensuring patient and staff safety is the best it can be at all times. Some of the changes we made in 2014-15 include:

In the summer of 2014 we became aware that, whilst our ambulance dispatchers in the Emergency Operations Centre were aware of the number of ambulances they had available, they were frequently not recording resource checks on our Computer Aided Despatch system so we had no evidence that they were taking place. We highlighted this to all staff and since then there has been a big improvement. We are also developing a new dispatch audit tool to support this.

Between September 2013 and April 2014 we had three serious incidents relating to lone working arrangements. Training and education is currently being delivered across the Trust, which allows a more dynamic risk assessment to be carried out by frontline staff when responding to emergencies that may have safety implications. This will ensure our staff are safe at all times but that patients receive timely and appropriate care in emergency situations.

We have also had a number of moving and handling incidents mainly involving staff and the use of the emergency response bag. A full programme of staff safety improvement work was undertaken along with support from ergonomic experts, which resulted in us investing in new response bags. The new bag has now been fully rolled out across the Trust and there has been a subsequent reduction in the number of associated incidents.

During 14-15 there has been an increase in the demand for our services which at times has seen a reduction in performance across the Trust and a number of delayed responses to patients. This prompted us to review our processes for identifying incidents where there had been delays to understand if any harm was caused to patients. We have now put in place a real time reporting system for delayed response incidents in our Emergency Operations Centre. This allows the Trust to promptly act on these incidents and, if necessary, put improvements in place.