Patient Transport Service (PTS)
Our Patient Transport Service (PTS) is one of the largest ambulance providers of non-emergency transport in the UK. We provide transport for people who are unable to use public or other transport due to their medical condition and include those
- attending hospital outpatient clinics
- being admitted to or discharged from hospital wards
- needing life-saving treatments such as chemotherapy or renal dialysis.
Our non-emergency PTS provides much needed support to patients, and their carers, and is an extremely important part of our service. The PTS Road Operations team is made up of 467 specialist vehicles and 758 staff who in 2012-13 undertook 913,605 patient journeys.
Patient Transport Service Communications Centre
Our PTS Communications team delivers high quality support to our operational staff using the latest information technology to ensure every patient's needs are addressed, from booking through to transportation.
We provide our PTS seven days a week, which is run from our Wakefield PTS Communications Centre. There are four dedicated areas which are:
This operation is supported by 19 on-site Patient Reception Centres (PRCs) and liaison officers within hospitals across the county. In each local area, PTS has a management team responsible for the smooth running of daily operations between patients' homes. All communications staff receive training on our in-house computer system Cleric. They also receive training in call handling and customer care. Last year our communications centre dealt with over 243,000 calls.
Out in the PTS vehicles, our staff use the latest Personal Digital Assistants (PDAs) - small computer units which help to capture more accurate data on performance and journey times and identify areas which require improvements so we can continue to enhance patients' experiences.
All PTS vehicles are designed with patients’ comfort and safety in mind and are crewed by ambulance care assistants who have been trained in first aid, moving and handling techniques and specialist driving skills.
PTS Patient Charter
YAS has worked with representatives of the Trust’s Critical Friends Network and the 13 Yorkshire Local Involvement Networks to develop a PTS Patient Charter. Launched in September 2011, the Charter sets out our responsibilities and commitments to provide a high quality service. It also sets out the standards of conduct we ask from our service-users.
In today’s health service, patient transport has to be a flexible, patient-centred service giving value for money. We currently have more than 50 agreements to provide non-emergency transport for primary care trusts and acute trusts across Yorkshire. A programme of investment in new vehicles, technology and staff training will help ensure we deliver and maintain a high-quality service for the future.
Voluntary Car Service
Over 120 volunteer car drivers work across Yorkshire as a valuable part of PTS. They use their own cars to provide a door-to-door service for non-emergency patients, taking them to and from day hospitals, outpatient clinics and various specialist treatment centres, including dialysis centres.
Tell us about your Experience
We value all feedback about our service and will use your comments to help us develop our service in the future.
You can give us your feedback by:
- filling in a PTS comments card. These should be available in all PTS Patient Reception Centres.
- writing to us at Patient Relations, Yorkshire Ambulance Service, Springhill 2, Brindley Way, Wakefield 41 Business Park, Wakefield, WF2 0XQ.
- telephoning our Patient Relations team on 0345 1220535.