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Please tell us what you think

We would like you to tell us straight away whether you are happy with the service you receive. Your feedback is important because it helps our teams to understand where we can make improvements and where we are providing a good service.

Would you mind answering some questions?

Have you ever dialled 999 to use our services? If so, please tell us what you think by filling in our Service User Experience Survey.

Have you used our Patient Transport Service recently? If so please tell us what you think by filling in our Service User Experience Survey.

Other ways you can tell us what you think

Comments and suggestions

Comments and suggestions on how we can improve our services are important to us. A comment can be a remark, observation or criticism about your experience of our service. You can contact our Patient Relations Team to make a comment or suggestion.

Compliments

If you would like to say thank you for the service you have received, please let us know. You can contact our Patient Relations Team to make a Compliment.

Concerns

Many issues can be solved by talking to us. Please tell a member of staff as soon as possible if you have a concern. They will listen to what you tell them and try to help.

If you would like to tell someone else, you can contact the Patient Relations Team.

Complaints

If we have been unable to resolve your concerns straight away or if the issues you have raised are serious and/or complex, we will undertake a formal investigation.

We will make sure we keep you informed throughout the complaint process and will agree with you how long it will take to respond to your complaint.

When you make a complaint, we will need to know what outcome you are looking for as a result of your complaint.

You can contact our Patient Relations Team to make a Complaint.

What if I want to complain on behalf of someone else?

We will always protect our patients’ right to confidentiality. If you are a relative, carer or friend we will ask the patient for their consent to look into your complaint and respond to you. If the patient is unable to give consent, we will discuss with you what we need to do to progress your complaint.

Contact our Patient Relations Team

Patient Relations Team
Yorkshire Ambulance Service NHS Trust
Springhill 2
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ

Email: patient.relations@yas.nhs.uk
Telephone: 0345 122 0535

If you are not satisfied

We will do everything possible to make sure that your complaint or concern is addressed in full, to your complete satisfaction. This may involve a meeting or further investigation and another written response. If, after our best efforts, you are still not completely satisfied with our response, you may contact the Parliamentary and Health Service Ombudsman to request a review of your case.

Contacting Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Telephone: 0345 015 4033
www.ombudsman.org.uk*

NHS Complaints Independent Advocacy Service

Independent Advocacy Services are available to provide support for people making, or thinking of making, a complaint about their NHS care or treatment. Arrangements are different for each local authority area. Below is a list of the organisations who provide these services in the area in which you live.

 

Barnsley

VoiceAbility

0300 330 5454

Bradford

BAMHAG & Choice Advocacy Partnership

01274 770118

Calderdale

Citizens Advice Bureau

01422 842848

Doncaster

Carers Federation
0808 802 3000

East Riding

Carers Federation

0808 802 3000

Hull

Carers Federation

0808 802 3000

Kirklees

Citizens Advice Bureau

01924 868145

nhscomplaints@kirkleeslc.org.uk

Leeds

Advonet

0113 2440606

lihca@advonet.org.uk

North Yorkshire

Cloverleaf

0300 012 4212

helpwithnhscomplaintsnorthyorks@cloverleaf-advocacy.co.uk

Rotherham

Parkwood Healthcare

01302 378935

Sheffield

VoiceAbility

0300 330 5454

Wakefield

Voiceability

01924 6880032

York

York MIND

01904 414357