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Terms and Conditions of this website

Privacy Notice

How we use your information

This privacy notice tells you what to expect when Yorkshire Ambulance Service NHS Trust (YAS) collects personal information. It applies to information we collect about:

  • visitors to our websites
  • people who use our services, eg those who subscribe to our services or request information from us.

You can find out more on our website about how we use your personal information as a patient accessing services at Yorkshire Ambulance Service.

Visitors to our websites

When someone visits www.yas.nhs.uk or our family of websites, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally-identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by YAS

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie Name Purpose
Cookie preference eucookie This cookie is used to remember a user’s choice about whether we can use cookies on YAS websites.
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google.

People who contact us and use our services

YAS offers various services to the public.

If you provide your details via any of the forms on this website, you may be asked to provide information about yourself (including your name, email, telephone and other contact details).

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely-related purposes.

Security

All data collected via our website is encrypted and securely stored on our servers located within the United Kingdom.

Data retention

The Trust is registered to process personal information with the Information Commissioner’s Office register of data controllers. We will retain the personal information provided by you for as long as is reasonably necessary for the purposes listed in this privacy notice.

Links to other websites

Our website includes hyperlinks to third party websites. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy notices on the other websites you visit.

Accessing, updating and deleting your information

You are entitled to see a copy of the information that we have collected from you on this website. If you wish to do this, please contact us.

You may ask us to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up-to-date. You may also request that we cease from processing your personal information and that we delete this from our database or records.

We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.

How to contact us

If you want to request further information about our privacy notice or information we hold about you, you can contact us by email, post or telephone as outlined on our Contact Us page.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated in October 2015.

This privacy notice is based on the Open Government Licence (OGL) v3.0 from the Information Commissioner’s Office, 2015.

Terms and Conditions

Copyright

Yorkshire Ambulance Service NHS Trust

The material on this site is subject to the copyright of Yorkshire Ambulance Service NHS Trust (YAS) unless otherwise indicated. YAS material (other than the Crown Badge and departmental, agency logos or images marked as copyright) may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation. This is subject to the material being reproduced accurately and not used in a misleading context. Where any YAS content on this site is being republished or copied to others, the source of the material must be identified and the copyright status acknowledged.

The permission to reproduce YAS protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders.

Service Availability

While Yorkshire Ambulance Service NHS Trust (YAS) shall endeavour to make this site available at all times, YAS will not be liable if, for any reason, the site is unavailable for any period of time.

Access to this site may be suspended at any time without prior notice being given.

Disclaimer

YAS is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.

The materials on this site comprise YAS’s views; they do not constitute legal or other professional advice. You should consult your professional adviser for legal or other advice.

This site offers links to other sites thereby enabling you to leave this site and go directly to the linked site. YAS is not responsible for the content of any linked site or any link in a linked site. YAS is not responsible for any transmission received from any linked site. The links are provided to assist visitors to the YAS website and the inclusion of a link does not imply that YAS endorses or has approved the linked site.

Take Down Policy

Every effort is taken to ensure that the information contained in this website is both accurate and complete.

To help us maintain a high quality website, please inform us if you suspect a page or resource is inaccurate or in breach of copyright. You can report these instances by sending an email with details of the nature of your complaint via our contact page.

Please include your contact details and specific details of the material in question (e.g. title, author, URL, etc.)

On receipt of a complaint we will follow the below process:

  • Make an initial assessment of the validity of the complaint
  • Withdraw the item in question from public view while we investigate the complaint.
  • Return a written acknowledgment that the complaint has been received.
  • The complaint will then be reviewed by the Corporate Communications Team. If the grounds of the complaint are considered plausible, the material will be either permanently withdrawn or necessary changes will be made to the satisfaction of all parties before the material is returned to the website.