Our Vision and Values

Our Purpose

To provide and co-ordinate safe, effective, responsive and patient-centred out-of-hospital emergency, urgent and non-emergency care, so all our patients can have the best possible experience and outcomes.

Our Vision

Great Care, Great People, Great Partner

Our Values

Our values underpin everything we do and how we do it.

They reflect the behaviours our patients, colleagues, volunteers, partners and others can expect from us all.

our values


As a Trust, we believe kindness is shown by caring as we would care for our loved ones.

  • We will care for others as we would want to be cared for.
  • We will be compassionate, courteous and helpful at all times.
  • We will be calm, professional and considerate at all times.


As a Trust, we believe respect is having due regard for the feelings, contribution and achievements of others, adhering to the highest professional standards, even in the most challenging of circumstances.

  • We will be open and honest and do what we say.
  • We will celebrate and appreciate the successes of others.
  • We will actively listen to, respect and involve others, valuing diversity and taking the time to understand personal and cultural viewpoints.


As a Trust, we believe teamwork is working collaboratively and openly with colleagues, patients, volunteers and partners, striving to achieve an exceptional standard in everything we do.

  • We will work positively and openly with all.
  • We will celebrate success together and be there for each other through both good and difficult times.
  • We will work together to deliver exemplary care and services.


As a Trust, we believe improvement is a commitment to learning, developing and implementing best practice to deliver better care and services.

  • We will strive to do the best for patients, colleagues, staff and partners by continually seeking to learn, develop and deliver better care and services.
  • We will create a culture in which all staff and volunteers are empowered to pioneer new and better ways of working across the Trust to improve patient care and services.
  • We will pursue excellence by taking personal responsibility for learning and improving.