Accessibility Statement for Yorkshire Ambulance Service

This accessibility statement applies to all websites owned and managed by Yorkshire Ambulance Service (YAS).

This website is managed by Yorkshire Ambulance Service NHS Trust. We want as many people as possible to be able to use this website. That means you are be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Or in writing to:

     Online Enquiries
     Trust Headquarters
     Brindley Way
     Wakefield 41 Business Park
     WF2 0XQ

We will consider your request and get back to you within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact, who are responsible for dealing with reported accessibility problems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Yorkshire Ambulance Service NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that’s not within the scope of the accessibility regulations

PDF's and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix rarely viewed documents that are not required for essential services.

Where possible, any new PDFs or Word documents we publish will meet accessibility standards. Where this is not possible, we will endeavour to make the information available in an accessible format.  If you need documents in a different format like accessible PDF, large print, easy read, audio recording or braille please email

Live video

Where possible, we will add captions to video, however for live video streams, captions are not currently possible and live video is exempt from meeting the accessibility regulations.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDF documents are not fully accessible to screen reader software. These do not meet the following criteria:

  • 1.3.1 Info and relationships
  • 1.4.3 Contrast (Minimum)
  • 1.4.5 Images of text
  • 1.4.12 Text spacing
  • 2.4.6 Headings and labels

With the majority of new PDFs, Word documents and videos we publish on our website we will endeavor to meet accessibility standards.

However, documents such as our Trust Board papers contain hundreds of pages including images, tables and charts, making them difficult to make fully accessible or convert them to HTML web pages.

We are committed to working to make our documents as accessible as possible and can get specific papers made available in audio, braille, large print and easy read on request. Please email

What we’re doing to improve accessibility

We have carried out our own review in conjunction with Abilitynet in January 2023 and resolved some non compliance issues which were rated as being of high and medium levels of importance.

Our main YAS website was audited by the governing body on 8th September 2023.

A number of issues were identified which we have now addressed.

One of the tools we used to review and apply our changes was the Deque Axe plug in for the Chrome browser which we used to ensure that the HTML updates which we made in response to those highlighted issues were compliant.

Preparation of this accessibility statement

This statement was prepared on 28th February 2024.