Please Tell Us What You Think
We would like you to hear about your experience of the service you receive. Your feedback is important, because it helps our teams to understand where we can make improvements and where we are providing a good service.
Have you ever dialled 999 to use our services?
If so, please tell us what you think by filling in our Service User Experience Survey
Have you used our Patient Transport Service recently?
If so, please tell us what you think by filling in our PTS Service User Experience Survey to tell us about your experience of using our Patient Transport Service.
You can also complete the shorter Friends and Family Test to tell us about your experience.
Compliments, comments and complaints for 999 or Patient Transport Service
If you would like to thank a member of our staff, make a comment or suggestion about the service, raise a concern or make a complaint please contact our Patient Relations Team.
Patient Relations Team
Yorkshire Ambulance NHS Trust
Springhill 2
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0330 678 4140
Email: yas.patientrelations@nhs.net
Compliments, comments and complaints for NHS 111
If you would like to thank a member of our staff, make a comment or suggestion about the service, raise a concern or make a complaint please contact our Clinical Governance and Quality Team.
NHS 111 Clinical Governance and Quality Team
Yorkshire Ambulance NHS Trust
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0330 678 4140 option 2
Email: yas.111governance@nhs.net
If you are not satisfied
We will do everything possible to make sure that your complaint or concern is addressed in full, to your complete satisfaction. This may involve a meeting or further investigation and another written response. If, after our best efforts, you are still not completely satisfied with our response, you may contact the Parliamentary and Health Service Ombudsman to request a review of your case.
Contact the Parliamentary and Health Service Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 015 4033
www.ombudsman.org.uk
NHS Complaints Independent Advocacy Service
Independent Advocacy Services are available to provide support for people making, or thinking of making, a complaint about their NHS care or treatment.
Arrangements are different for each local authority area.
Below is a list of the organisations which provide these services in the area in which you live.
Bradford Vital Projects
Trade Force Building
1st Floor Cornwall Place
Bradford
BD8 7JT
Tel: 01274 770 118
Email: icat@vitalprojects.org.uk
VoiceAbility - Barnsley, Doncaster, Sheffield and Wakefield
C/O Sayer Vincent
Invicta House
108-114 Golden Lane
London
EC1Y 0TL
Tel: 0300 330 1660
Email:helpline@voiceability.org
Calderdale CAB
37 Harrison Road
Halifax
HX1 2AF
Tel: 0808 278 7879
Email:advice@calderdalecab.org.uk
East Riding, Hull and North Yorkshire Cloverleaf-Advocacy
5th Floor
Empire House
Wakefield Old Road
Dewsbury
WF12 8DJ
Tel: 01924 454 875
Email:enquiries@cloverleaf-advocacy.co.uk
Kirklees Kcalc
1 & 3 Brook Street
Huddersfield
West Yorkshire
HD1 1EV
Tel: 0808 278 7896
Email:referralls@kcalc.org.uk
Rotherham Parkwood Healthcare
Wesley Centre
Blyth Road
Maltby
S66 8JD
Tel: 01709 718720
Email:Parkwood.gethealthyrotherham@nhs.net
Healthwatch Wakefield
Healthwatch Wakefield
The Plex
15 Margaret Street
Wakefield
WF1 2DQ
Tel: 01924 787 379
Email:enquiries@healthwatchwakefield.co.uk
