Please Tell Us What You Think

We would like you to hear about your experience of the service you receive. Your feedback is important, because it helps our teams to understand where we can make improvements and where we are providing a good service.

Have you ever dialled 999 to use our services?

If so, please tell us what you think by filling in our Service User Experience Survey

Please also consider taking our short Friends and Family Test

Have you used our Patient Transport Service recently?

If you live in West or South Yorkshire please tell us what you think by filling in this Service User Experience Survey

If you live in North or East Yorkshire, please tell us what you think by filling in this Service User Experience Survey

Please also consider taking our short Friends and Family Test

Have you ever dialled 111 to use our services?

If so, please tell us what you think by filling in our Service User Experience Survey

Your responses will remain confidential and your details will not be shared with any third parties.

Compliments, comments, concerns and complaints

If you would like to thank a member of our staff, make a comment or suggestion about the service, raise a concern or make a complaint please contact our Patient Relations Team.

Patient Relations Team
Yorkshire Ambulance NHS Trust
Springhill 2
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ

Tel: 0333 1300549
Email: yas.patientrelations@nhs.net

If you are not satisfied

We will do everything possible to make sure that your complaint or concern is addressed in full, to your complete satisfaction. This may involve a meeting or further investigation and another written response. If, after our best efforts, you are still not completely satisfied with our response, you may contact the Parliamentary and Health Service Ombudsman to request a review of your case.

Contact the Parliamentary and Health Service Ombudsman

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 015 4033
www.ombudsman.org.uk

NHS Complaints Independent Advocacy Service

Independent Advocacy Services are available to provide support for people making, or thinking of making, a complaint about their NHS care or treatment.

Arrangements are different for each local authority area.

Below is a list of the organisations which provide these services in the area in which you live.

Bradford - BAMHAG and Choice Advocacy Partnership - 01274 770118
Barnsley - VoiceAbility - 0300 330 5454
Calderdale - Citizens Advice Bureau - 01422 842848
Doncaster - Parkwood Healthcare - 01302 378935
East Riding - Carers Federation - 0808 802 3000
Hull - Carers Federation - 0808 802 3000
Kirklees - Citizens Advice Bureau - 01924 868145 - nhscomplaints@kirkleeslc.org.uk  
Leeds - Advonet - 0113 244 0606 - lihca@advonet.org.uk
North Yorkshire - Cloverleaf - 0300 012 4212 - www.helpwithnhscomplaintsnorthyorks.org
Rotherham - Parkwood Healthcare - 01302 378935
Sheffield - VoiceAbility - 0300 330 5454
Wakefield - VoiceAbility - 01924 688032