Social Media

We use social media to communicate important information about the Trust and keep the public informed about our work. The quickest and easiest way to receive updates about the service is to connect with us.

We request that anyone interacting with our social media channels show kindness and respect for each other.

How we use social media

Our main social media accounts are accessed and monitored by our Corporate Communications Team Monday to Friday, from 9:00am – 5:00pm. Posts are also scheduled to be published outside of these hours.

Our main social media accounts are:

Facebook - Yorkshire Ambulance Service NHS Trust

X (formerly Twitter) - @yorksambulance
Instagram - @yorksambulance
LinkedIn - Yorkshire Ambulance Service NHS Trust

Please note we cannot give health advice via social media and 999 should always be called in a medical emergency.

If it is not a time-critical life-threatening emergency, please consider using an alternative healthcare service.

What can you expect from us

  • If you have a query for us, we aim to respond to your message/comment as soon as possible during working hours.
  • We monitor all mentions, @replies, posts, comments and direct messages sent to us. We can’t always reply to every individual message we receive but if you have a query which we can support with, then we will get back to you and may request further information. Your query may be answered through our automatic reply so we may not respond back in this case.
  • We will treat your message with the politeness you’d expect if you were dealing with us face-to-face or on the telephone.

 What do we expect from you

  • We ask that you are respectful when interacting with our social media channels. Do not bully, harass, intimidate, defame, abuse or threaten any individual or organisation. Do not use obscene or profane words.
  • Do not post comments that are personal – either to you or our staff. If you have a complaint, please contact our Patient Relations team via yas.patientrelations@nhs.net
  • Do not post comments that are unpleasant or posted with the intention of causing offence or hurt.
  • Do not advertise.
  • Do not post content that promotes discrimination of any kind
  • Don’t spam on our social media channels
  • Please don’t post confidential or personal information through social media.

 What will we do to uphold our values

Everyone is entitled to share their views, and we won’t remove a post simply because it is negative. However, if we feel an interaction goes against our values, we may need to act:

  • We may hide or delete comments which are offensive to others
  • We may block or report accounts
  • We also reserve the right to screen shot content and contact the police if we believe content has breached a threshold of criminality.

 If you have any questions about our social media usage, please contact yas.corpcomms@nhs.net