NHS 111

NHS 111 can provide medical help and advice when you have an urgent need which is not an emergency.

The service is available 24 hours a day, seven days a week and can help you in these cases:

  • It is not a life-threatening situation and therefore is less urgent than a 999 call
  • You do not have a GP to call or a GP is not available
  • You feel that you cannot wait and are unsure of which service you require
  • You need health information or reassurance about what to do next

NHS 111 calls are answered by highly-trained call handlers, supported by experienced clinicians, who will assess your needs and determine the most appropriate course of action to help you.

You can access help from NHS 111 online at https://111.nhs.uk/

For less urgent health needs, contact your GP or visit your local pharmacy in the usual way. For information and advice about symptoms, conditions, medicines and treatments visit NHS Choices - www.nhs.uk

For immediate, life-threatening emergencies, always dial 999.

Information about NHS 111 is also available in other languages.