Patient Transport Service (PTS)

Changes to our Patient Transport Service in response to COVID-19

As part of our response to COVID-19, we are taking steps to ensure that our Patient Transport Service (PTS) is able to convey patients as safely as possible. We support social distancing measures by seating patients away from crews and from each other, asking patients to wear protective face masks and transporting only one patient in a vehicle at a time.

However, these steps significantly reduce our capacity and limit our ability to provide transport for those most in need. Before requesting transport, please consider whether you are able to drive yourself or, in line with government guidance, if you could travel with a member of your household, friend or close family member – these methods are the safest means of transport for you during the COVID-19 pandemic.

As healthcare providers begin to reinstate their services, changes will take place gradually and at different stages in different areas. We will support these changes by ensuring transport is available appropriately.

If you feel that PTS is the only option available to you, please call 0300 330 2000.

Please only request transport to and from outpatient appointments a maximum of three working days prior to the scheduled appointment. This will help us to manage the demand for our service during this challenging time.


Our Patient Transport Service (PTS) provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition.

Our PTS undertakes almost a million non-emergency journeys every year, making us one of the largest providers in the UK.

We have a fleet of more than 370 vehicles, employ over 800 team members and have around 200 volunteers.

Our PTS Patient Charter explains our responsibilities and our commitment to providing the highest quality service to our patients. It has been designed in conjunction with hospitals and other healthcare organisations and professionals that you might come into contact with. It explains your rights as well as your responsibilities when travelling with us. A copy of our patient charter can be viewed here.

To find out more about PTS and the service we provide, use the links on the left.


Becoming Dementia-Friendly

Our PTS is committed to providing dementia-friendly transport and delivering person-centered care that supports those living with dementia.

Click here to find out more about our dementia-friendly campaign, or to complete our survey. This has been designed to capture the views and experiences of people living with dementia, and their carers, so that we can act on feedback to improve the quality of service that we provide.