Our Strategy

Our new strategy for 2024-29

Our vision for our 2024-29 strategy is clear: Great Care, Great People, Great Partner. By 2029, we will be best known for delivering great care, being a great place to work and being a great partner to work with.

To achieve this, we have set ourselves four bold ambitions that will drive our actions and outcomes over the next five years, centred around:

Our patients: our ambition is to deliver exceptional patient-centred out-of-hospital emergency, urgent and non-emergency care, which is safe, kind and responsive, seamlessly integrating services and utilising technology to deliver a high-quality patient experience.

Our people: our ambition is to be a diverse and inclusive organisation with a culture of continuous improvement, where everyone feels valued, included, proud to work and can thrive.

Our partners: our ambition is to be a collaborative, integral and influential partner across a joined-up health and social care network that works preventatively, reduces inequality and improves population health outcomes, supporting all our communities.

Our planet and pounds: our ambition is to be a responsible and sustainable organisation in the use of our financial and physical resources, reducing our environmental impact and ensuring the most effective use of all our resources.

In developing our strategy, we have engaged extensively with our people, partners and communities to ensure that their views are represented and our plans meet the needs of those we serve and work with.  

Watch the video below to learn more about our plans

Read our strategy

We have several options for viewing our strategy, including the full document, a summary version and a plain text version.

If you would like this strategy in a different format, please get email yas.internalcomms@nhs.net