Patient Transport Service Volunteers
Yorkshire Ambulance Service NHS Trust is immensely proud to be supported by over 180 dedicated and caring PTS Volunteers.
Could you volunteer for us?
Find out more below.
Our Patient Transport Service (PTS) provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition or mobility needs.
Our PTS undertake almost a million non-emergency journeys every year.
To find out more about PTS click here.
Our PTS is supported by a dedicated network of volunteers - the Volunteer Car Service (VCS). Our volunteers are called PTS Volunteers.
PTS Volunteers provide patients with a friendly face and company as well as safe, comfortable, and reliable transport to their healthcare appointments. Patients allocated to our volunteers are able to walk but may need a helping hand to your vehicle, getting in and out of the vehicle, to the location of their clinic, or back to their home.
A PTS Volunteer is expected to:
- Greet a patient at their location – either the door of their property or at the location of their clinic within a healthcare setting if they are returning home, and assist them into the vehicle, ensuring that they get to and from the vehicle safely.
- Provide safe and comfortable transportation to and from healthcare settings.
- Provide a fair, non-discriminatory approach to all service-users, regardless of their age, disability, sex, gender reassignment, sexual orientation, paternal or maternal status, marriage or civil partnership status, race, religion or belief.
- Provide each patient with a high standard of individual care and attention.
- Present patients with a clean, well-maintained vehicle, free from pet hair and smoke odours, rust and damage.
- Maintain the professional image of Yorkshire Ambulance Service NHS Trust, sharing and demonstrating our values at all times.
- Complete face-to-face and/or online refresher training as deemed necessary by the Trust
- Check emails regularly for communication and updates from the Trust.
There is no minimum amount of time required from our volunteers; you might get involved once a month, or several times a week.
Our PTS operates mainly between the times of 6:00am and 10:00pm.
At the moment we are most in need of volunteers that are willing to start before 8:00am, or after 3:00pm.
- Meet new people
- Learn new skills
- Keep active
- Face new challenges
- Improve your CV
- Job opportunities
- Become part of the incredible NHS team
Yes - you don’t need to have any previous experience; you just need to be caring, friendly and have a willingness to help people.
However, we do ask that our volunteers:
- Are over the age of 18 years old.
- Hold a valid UK driving licence with no more than three penalty points.
- Have access to a well-maintained four or 5-door vehicle with fully comprehensive insurance. You will need to provide written confirmation from your insurance provider that you are insured to use your vehicle for voluntary purposes.
- Have access to an email address that you can check regularly.
- Demonstrate our Trust
If you have a taxi or any other sign-written vehicle, you would need to be able to remove these from your vehicle when volunteering in or to avoid confusion for patients.
Attend and informal interview (held virtually via Microsoft Teams or by phone).
Undertake pre-volunteering checks such as an enhanced Disclosure and Barring Service (DBS) check and an occupational health check (all funded by the Trust).
Complete our statutory and mandatory e-learning.
Attend a driving assessment and two-day training and familiarisation course at one of our training centres across Yorkshire.
Present your vehicle for a vehicle safety check with our mechanics (funded by the Trust).
Attend a local induction with your team leader.
Buddy up with an existing volunteer for a day.
You're ready to volunteer!
During the two-day course you will learn about the role of the PTS volunteer, how to assist a patient safely, basic first aid (including basic life support), as well as other skills and knowledge to ensure you feel confident to be a PTS Volunteer.
The Disclosure and Barring Service (DBS) checks and two-day training courses are the parts of the recruitment process where we often encounter delays.
DBS checks are conducted by a government agency and the length of time this takes to complete is outside of our control. However, the average DBS check takes two weeks. We hope that, whilst we wait for this, you will be available to complete other stages of the recruitment process.
We often cannot hold as many induction courses as we would like due to the amount of other training that has to take place in-house. However, as soon as you have attended an induction, you hope that you'll be able to start volunteering within two weeks.
To keep everyone safe, we ask PTS Volunteers to agree to a number of regular checks:
- Vehicle safety check (annually, conducted by Trust mechanics).
- Driving licence check (annually, you supply us with a 'check code' generated via the Gov.uk website).
- MOT check (annually, we check that volunteers have a valid MOT via the Gov.uk website).
- Motor insurance check (annually, we ask you to provide a certificate of insurance along with written confirmation from the insurance provider that your vehicle is insured whilst volunteering).
- Enhanced Disclosure and Barring Service (DBS) check (every three years).
- Statutory and mandatory training face-to-face and online as notified by the Trust.