NHS 111 Health Advisor (Call Handler)

Already registered for information about the role? Find out more here.

Our Health Advisors for our NHS 111 service are the first point of contact for patients, patients’ relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess the patient’s condition and ensure they are directed to the most appropriate healthcare professional or service.

Watch this video and hear what Lindsay, Shamaila and Vanja have to say about their experiences of working as NHS 111 Health Advisors (Call Handlers) at Yorkshire Ambulance Service.


If you have already sent a text (NHS to 60777) to register your interest in this role or emailed yas.workforce@nhs.net, the Recruitment Team will be in touch with you shortly.

We will ask you to book you onto one of our online information sessions which you will need to attend prior to your interview; you do not need to submit a formal application for this post at this stage.

The online information session will provide you with all relevant information about the role, including the working hours and shift patterns that are available.  We will also talk you through the recruitment journey and be able to answer any other specific questions you may have.

If you need any further details please contact the recruitment team at yas.workforce@nhs.net