PTS Call Handler
As a call handler for our Patient Transport Service (PTS) you will be the first point of contact for both patients and healthcare professionals (HCPs) making transport booking arrangements. You will provide eligibility screening of the patients for the bookings received by following the agreed script and ensure all details that are received are captured on the relevant computerised booking system. You will also be responsible for managing additional enquiries from patients and HCPs.
As a part of your role, you will be required to update the PTS schedulers with any existing booking alterations and make updates to any patient booking information on the computer system as appropriate.
- Educated to GCSE level (grades A to C) in English Language or NVQ Level 2 and/or able to demonstrate the equivalent level of experience.
- Experience working in a patient/customer focused environment
- Excellent written and verbal communication skills
- Active team player