Emergency Ambulance Service (999)

Our main focus is to respond to 999 calls, arrange the most appropriate response to meet patients’ needs and get help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.

In 2024-25, staff in our Emergency Operations Centres (EOC) in York and Wakefield received 1,233,697 emergency and routine calls, an average of 3,381 calls a day.

To meet this demand, we have staff working on the frontline responding to emergencies. This includes paramedics and ambulance support workers as well as specialist paramedics in critical and urgent care as well as mental health.

In 2024-25 we responded to a total of 908,378 emergency incidents through either a vehicle arriving on scene or by telephone advice.