Am I eligible for transport?

You may be eligible for Patient Transport Service (PTS) if you have a medical condition which could stop you getting to your appointment by any other means.

NHS-funded transport may be provided:

  • to and from hospital outpatient clinics
  • to and from community-based care
  • for admission to, or discharge from, hospital wards
  • for regular lifesaving treatments such as renal dialysis or chemotherapy.

When you request transport, you will be asked a series of questions that we will use to establish whether you meet the eligibility criteria set by the Department of Health and Social Care. The questions will also help us to assess the level of support that you will need to get you to your destination safely and comfortably.

These questions will be asked every time you book transport. This is to ensure that we have an up-to-date understanding of your circumstances, including your condition and your mobility.

Each request for transport will be assessed independently, even if you have received transport with us in the past, you may not be eligible for future journeys unless your circumstances change. Likewise, if you weren’t eligible in the past, this will not impact on future requests.

Eligibility for NHS-funded transport is defined by the Department of Health and Social Care as:

  • where the medical condition of the patient is such that they require the skills or support of PTS staff on/after the journey and/or where it would be detrimental to the patient’s condition or recovery if they were to travel by other means.
  • where the patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery to travel by other means.
  • recognised as a parent or guardian where children are being conveyed.

View the full eligibility criteria here.

Alternative Transport

If you are not eligible for NHS-funded transport provided by Yorkshire Ambulance Service, there are lots of alternative transport options available to ensure that you can attend your hospital appointments.

Some of these services may charge you to travel with them. In some circumstances you may be able to claim for help with health costs, contact the ‘Help with Health Costs’ enquiry line on 0300 330 1343 or visit for more information.

Please note that these organisations are independent transport providers and not associated with Yorkshire Ambulance Service. Their details are provided with the best intent to assist patients to access healthcare but we cannot accept responsibility for the services provided.

The following information is also available as a recorded message – call 0333 130 0529.

Click here for alternative transport providers in North and East Yorkshire (PDF, 325KB)

Click here for alternative transport providers in North Lincolnshire (PDF, 188KB)

If you are a community transport provider operating within the Yorkshire region and wish to be added to this list, please email