Patient Transport Service (PTS)

Important information relating to COVID-19

Whilst guidelines around COVID-19 are constantly changing, we would like to ask our patients to continue to wear a face covering (if possible) and to let us know as soon as possible if you have any symptoms of a respiratory infection, so that we can amend your booking accordingly.  

Our Patient Transport Service (PTS) provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition.

Our PTS undertakes almost a million non-emergency journeys every year, making us one of the largest providers in the UK.

We have a fleet of more than 370 vehicles, employ over 800 team members and have around 200 volunteers.

Our PTS Patient Charter explains our responsibilities and our commitment to providing the highest quality service to our patients. It has been designed in conjunction with hospitals and other healthcare organisations and professionals that you might come into contact with. It explains your rights as well as your responsibilities when travelling with us. A copy of our patient charter can be viewed here.

To find out more about PTS and the service we provide, use the links on the left.

Becoming Dementia-Friendly

Our PTS is committed to providing dementia-friendly transport and delivering person-centered care that supports those living with dementia.

Click here to find out more about our dementia-friendly campaign, or to complete our survey. This has been designed to capture the views and experiences of people living with dementia, and their carers, so that we can act on feedback to improve the quality of service that we provide.