Am I eligible for transport?

Patients who can make their own way to and from healthcare settings using their own transport, family members, public or community transport or taxi services should do so.

You may be eligible for Patient Transport Service (PTS) if you have a medical condition which could stop you getting to your appointment by any other means.

When you request transport, you will be asked a series of questions that we will use to establish whether you meet the national eligibility criteria for PTS set by the Department of Health and Social Care and NHS England. The questions will also help us to assess the level of support that you will need to get you to your destination safely and comfortably.

These questions will be asked every time you book transport. This is to ensure that we have an up-to-date understanding of your circumstances, including your condition and your mobility.

Each request for transport will be assessed independently, even if you have received transport with us in the past, you may not be eligible for future journeys unless your circumstances change. Likewise, if you weren’t eligible in the past, this will not impact on future requests.

Eligibility for NHS-funded transport is defined here: view the national PTS eligibility criteria here.

Alternative Transport

If you are not eligible for NHS-funded transport provided by Yorkshire Ambulance Service, there are lots of alternative transport options available to ensure that you can attend your hospital appointments.

Some of these services may charge you to travel with them. In some circumstances you may be able to claim for help with health costs, contact the ‘Help with Health Costs’ enquiry line on 0300 330 1343 or visit Healthcare Travel Costs Scheme webpage for more information.

Please note that these organisations are independent transport providers and not associated with Yorkshire Ambulance Service. Their details are provided with the best intent to assist patients to access healthcare but we cannot accept responsibility for the services provided.

The following information is also available as a recorded message – call 0330 678 4005.

Click here for alternative transport providers in South Yorkshire

Click here for alternative transport providers in North and East Yorkshire 

Click here for alternative transport providers in North Lincolnshire 

If you are a community transport provider operating within the Yorkshire region and wish to be added to this list, please email yas.PTSMessages@nhs.net.