999 Emergency Call Handler (Emergency Medical Dispatcher)

Working in our Emergency Operations Centre (EOC), our EOC emergency call handlers are the first point of communication with patients, patients’ relatives, healthcare professionals and other emergency services when they call 999 for an emergency ambulance. They ensure patients get the help they need.

Essential requirements

• Minimum of five GCSEs at grade C or above including English Language, or an NVQ Level 3 in a relevant subject
• Customer service experience
• Ability to manage highly stressful situations and make sound decisions