NHS 111 Health Advisor (Call Handler)

Health advisors in our NHS 111 service are the first point of contact for patients, patients’ relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess the patient’s condition and ensure they are directed to the most appropriate healthcare professional or service.

Watch this video and hear what Lindsay, Shamaila and Vanja have to say about their experiences of working as NHS 111 health advisors (call handlers) at Yorkshire Ambulance Service.

 Essential requirements

• Minimum of three GCSEs at grade 4 (grade C) or above (or equivalent) including English
• Ability to use a computer and competent in using
  technology
• Customer service skills

Career progression

Working as a health advisor can open opportunities for a wide variety of roles within NHS 111 and across Yorkshire Ambulance Service. The potential progression routes within NHS 111 include senior health advisor, shift co-ordinators, team leaders, auditor roles, governance and welfare advisors. There are also opportunities to do a dual role and work as a coach, training new candidates in the role.