NHS 111 Health Advisor

Our health advisors for our NHS 111 service are the first point of contact for patients, patients’ relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service.

Essential requirements

  • Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English
  • Ability to use a computer and other related technology
  • Customer service skills
  • Ability to deal with confidential/sensitive and distressing information.

Listen to Jordan talk about his experience of being a health advisor for YAS: