Tony Byrne, Health Advisor (NHS 111)

Tony Byrne

Tony has worked for NHS for 17 years, starting in 2002 as call handler for NHS Professionals, helping to staff wards with NHS and agency nurses. Since 2005, he has been a triage health advisor at NHS Direct and now NHS 111. In this role, he is the first point of contact for patients, patients’ relatives and healthcare professionals who call the NHS 111 service for health advice and assistance 24/7, 365 days a year.

About his role, Tony said: "This is a very rewarding job, helping to save lives as well as helping people get the most appropriate care at the time they phone the service. We assess patients' needs with the support of an online assessment tool and provide health advice or direct patients to the most relevant help. We can always seek clinical support and guidance from colleagues with more complex calls if required."

12 years ago, Tony was selected to represent the NHS in a visit to Downing Street . He was part of a delegation who met the then Prime Minister, Tony Blair, who thanked the emergency services.

Tony’s favourite way to relax is to travel, and he’s been to lots of places over the years.

He said: "I also love sport and have played many sports over the years, although now I am getting towards retirement, I am more of a spectator. The job I do really makes me appreciate the good health I have had compared to so many others. I also love to sing and wish I was talented enough to be able to do this for a living!"